Refund policy
Fire Magic Wand
At Fire Magic Wand, we are committed to delivering high-quality products and a professional customer experience. Please review our Return & Refund Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.
Eligibility for Returns
We accept return or replacement requests strictly in cases where a product:
- Arrives defective
- Arrives damaged
- Fails to function as intended
All claims must be submitted within 10 calendar days of the confirmed delivery date.
Requests received after this period will not be eligible for review.
To initiate a claim, customers must provide:
- Clear photos of the product
- Clear video evidence demonstrating the issue
- Order number and proof of purchase
Claims submitted without sufficient documentation cannot be approved.
Return Conditions
If a return is authorized:
- The item must remain unused
- The item must be in its original condition
- The item must be returned in its original packaging, including all accessories and inserts
- Proof of purchase is required
Returns that do not meet these conditions may be refused.
Non-Qualifying Reasons
We do not accept returns for:
- Change of mind
- Personal preference
- Buyer’s remorse
- Dissatisfaction unrelated to a verified defect
- Refusal of delivery after shipment
Returns are only accepted for verified defective or damaged items.
Non-Refundable Services
The following services are non-refundable:
- Shipping Protection
- Express Shipping fees
- Tracking or premium shipping services
Refunds apply solely to the product purchase price unless otherwise agreed in writing.
Return Authorization Required
All returns require prior written approval from our support team.
Items returned without authorization will not be accepted or processed.
Customers are responsible for return shipping costs unless otherwise agreed in writing.
To request return authorization, please contact:
support@firemagicwand.com
Damaged or Incorrect Orders
Customers should inspect their order upon delivery. If you receive a:
- Damaged item
- Defective product
- Incorrect item
Please contact us promptly with supporting documentation so we can assess and resolve the matter appropriately.
Exchanges
We do not offer direct exchanges.
If your return is approved and you wish to obtain a different item, you may complete the authorized return (if eligible) and place a new order separately.
Refund Processing
Once an authorized return is received and inspected, we will notify you regarding approval status.
If approved:
- Refunds are issued to the original payment method
- Processing typically occurs within 10 business days of approval
- Financial institutions may require additional time to post the transaction
If more than 15 business days have passed since refund approval and you have not received your funds, please contact us at support@firemagicwand.com
Business Hours
Customer Support Hours:
Monday–Friday
9:00 AM – 7:00 PM
Policy Updates
We reserve the right to update or modify this policy at any time to reflect operational, legal, or regulatory changes. Updates become effective once posted on this page.
If you have any questions about this policy, please contact us at support@firemagicwand.com. We are committed to resolving concerns professionally and fairly. ✨